“The times they are a-changin’” (-Bob Dylan, 1963). One of the most famous lines in rock history is as true today as it was over 50 years ago. Even more so, if that’s possible. This holds true for every element of our society, and especially in small business marketing. Change is exciting. And changing times create opportunities.
Look what marketing was like thirty years ago. The small business had to pay for a spot in the local Yellow Pages. They ran regular ads in the local newspaper. They put ads on the local radio station. They sent flyers to potential customers in their local markets. Most small businesses were somewhat confined to their local markets.
Expanded Market Area
The web has allowed a range of businesses to expand their market areas. Thirty years ago my family was in the building supply business in a small town. We would have customers that wanted specialty products, like custom designed arch windows. The fact that we knew where to find carpentry shops that would create these items gave us a competitive advantage. Our builder client didn’t know where he could get the work done. So he ordered it from us. Now, the builder who needs the window can search for carpentry shops and find them on the web. Then he can make the purchase and cut out the middle man. Today, this happens across a wide range of goods and services.
The Local Information Shift
As time passes fewer people are using the Yellow Pages. Local newspapers are losing subscribers. Local radio stations must create a local element to retain existing listeners. When the members of our communities are looking for goods and services, most go to the same place, the web. Many of these newspapers, radio stations and other mediums have tried to make their place on the web with websites and social media. The effort is failing to attract followers and advertisers. When the public is looking for goods and services it goes to the search engines instead, even in their search for local goods and services.
Ten years ago PC sales were hitting records. More and more people wanted a home computer so they could have access to the web. Millions of businesses were designing websites for those devices to provide information and to influence their share of the market. Today, PC sales are declining while the public has found less expensive and more convenient products in mobile devices.
The traditional website has had to be redesigned to fit these devices. The “mobile first” strategy is taking hold. It will be considered the norm very soon.
Another element that websites must accommodate today is the offering of interactive capabilities. Al Agrawal, a contributor at Forbes.com, gives some valuable advice: “Think of ways to get readers to actively participate instead of passively consume. Interactive content can include assessments (such as the classic Cosmo Quiz setup), polls, surveys, infographics, brackets and contests” (17 Marketing Trends to Watch Out For In 2017 – Forbes) Participation is a way to connect in a proactive manner.
Change is Constant
Don’t expect the changes in small business marketing to slow down any time soon. Our capabilities in information handling continue to increase. Moore’s law certainly appears to be holding true today. That is, the number of transistors in a dense integrated circuit doubles every two years (https://en.wikipedia.org/wiki/Moore%27s_law). This allows us to put more information into the market place through a growing range of mediums.
Be a Leader
Small businesses that don’t change will fall behind. This has been the case for centuries. Keeping up shouldn’t intimidate you. Through vendors, trade associations, trade journals and research of your competitors you can stay aware of the latest changes. Trade contacts should help you make educated decisions concerning the changes you decide to make. And those changes will make you a leader in your market.